Saturday, January 07, 2006

Mercury Drugstore slow service


I am not really that demanding person and i am quite good in extending my patience especially if i am in a service oriented area such as restaurant, drugstore, etc. However, whenever i was asked to buy medicine, i always notice the difference between these two most popular drugstore for me, here in Cagayan de Oro City. Mercury Drug Store and Rose Pharmacy. Sometimes, slow service can be attributed to employee instead of the whole management of the said drug stores. The same experience you might notice when shopping in Ororama against SM.

One time i bought Clusivol in Mercury Lim Ket Kai Mall. Since i was in a hurry all the time, i took the liberty of writing the word Clusivol in a paper so i would just give it to them and they can prepare it right away. There was a long line infront, too many people waiting to be served. While those staff inside are moving very normally, you cannot even see a slight hint that they are in a hurry. So i decided to go to Divisoria Mecury, perhaps the person there are much faster than here in Lim Ket Kai. And again the same stiff attitude are being exhibit there while people waited for their drugs to be served. Why are they like that? One man said, they move slowly because they are professionals. They are college graduates, so you have to wait for them to serve you. So, that was the reason, they are not "tindera or saleslady" so you cannot expect them to be fast in serving you. They are pharmacist, so you have to wait!...I transferred to Rose Pharmacy and i was served immediately. The next day, i observed Rose Pharmacy and yes, when there are too many people buying, they ran and hustle up. Is it because most of them are college levels only and not professionals? or it is just the way they work. Hmmm, im not really sure why but i guess when buying a drug i will buy it in Rose Pharmacy or other drug stores other than Mercury especially if i am in a hurry.

When i was in college i have worked with Mcdonalds Lim Ket Kai for 5 years and one lesson i learned is that when satisfying a customer, you must be accurate and fast. And until today, accurate and fast are the words i keep remembering when working on something. Mercury Drug Store may boast itself of accuracy becasue their staff are college grads but still they are not able to pass the customer satisfaction mark.

2 comments:

Anonymous said...

I guess it depends upon the branch. Because there are times that rose pharmacy had also a slow service

Anonymous said...

Perhaps the very difference is their pricing strategy.